Press Releases
View All Press Releases| Mulady Solutions | 02 Jan 2008 |
Mulady Solutions continues to help businesses prosper
Celebrating its first year of trading, Mulady Solutions has been helping companies develop and improve the performance and understanding of customer service and leadership, for employees, teams and management.
Annie Mulady, founder and director of Mulady Solutions, tells us “The first year for any new company can be a pretty scary experience. I am delighted to report that there has been significant interest from companies in addressing the issue of customer service. I have always believed that skills are transferable from industry to industry and this is proving to be the case by the variance of sectors who have shown an interest and invested. These range from property to aviation and the leisure industry. Here are quotes from some of her clients
‘We have set ourselves high standards for performance and pride ourselves on providing a unique brand of customer service. Annie has assisted us through her training to develop a first class customer service team, capable of delivering profitable customer satisfaction. In our case, the measure of the effectiveness of her training is demonstrated not only in the high level of ability of our staff, but also how highly she is regarded by the team. We would have no hesitation in recommending Mulady Solutions to our business partners and look forward to working with Annie again in the future ‘
Donavan Elliot, Contact Centre Manager - Silverjet‘I can tell you that she is brilliant at training front-line and second-line customer service staff. She is extremely funny, fun and charismatic and delivers useful and relevant theory balanced with loads of rock-solid real-life experiences and a healthy dose of pragmatism that means she appeals to the jargon-weary as well as the training junkies’
Sophie Patrikios, European Consumer Service Director - LEGO‘The work Mulady Solutions did greatly assisted FCM in taking full advantage of our EXOR accreditation. The report produced was an excellent appraisal and has proved to be invaluable. Once again many thanks and we very much look forward to working with Mulady Solutions again in the future’
Francis Murray, Director - Fox Curtis MurrayAnnie says “I continue to monitor the complacency of companies who do not focus on service as a vital part of their offering. In the UK we continually hear stories of customers experiencing a bad time. Poor service skills, either over the telephone or face-to-face, are evident across a range of businesses in pubs, shops, restaurants, offices and hotels. I believe this is due to a basic lack of understanding of what good customer service actually looks and sounds like.”
