Do not just take our word for it - below are some quotes from clients and participants of her training programmes:
"Mulady Solutions has been working with Meadowrose since the end of 2008. We have been particularly impressed with the time Annie has spent to understand our organisation, goals and people. Annie has provided us with tailored training in a number of different areas including customer service and leadership. She has also supported Meadowrose in developing our team values. Mulady Solutions is now our company trainer and we look forward to a long partnership."
Aisling Craik, Managing Director, Meadowrose
‘We would like to thank you for your training days. The initial feedback from the attendees was very positive and they enjoyed it very much.
The proof of a good course, I believe, is that the subject matter is not only understood but implemented to become habit forming. This has certainly been the case with your course. I am pleased to announce that Assured Future had its best month in December last year and I put a lot of this down to the fact that communications and customer services have improved greatly since your visit. It certainly is not due to the climate!!!
Assured Future would recommend you to any business, especially in times of hardship. When the going gets tough the tough get going, however they all need to go in the same direction for it to work. Your course has communicated the power of teamwork. Thank you once again.’
Debbie Tissot, Director. Assured Future.
‘Annie designed a one-to-one training solution for our new receptionist who started her first job with us. After Annie’s training you could notice the difference almost immediately, especially with her confidence levels. Annie’s fun and adaptable training style meant that the training wasn’t too daunting for the new starter and with Annie’s research into our company it meant that our receptionist was able to relate the training to the company and her role.’
Office Manager – Synergy Medical
'Annie has worked with Arizion as an associate trainer, delivering workshops across the UK for us. During that time she has delivered high quality training with positive feedback from delegates. She always kept to the strict timescales that were required and kept us fully informed regarding how each session went from her point of view. Annie will continue to work with Arizion as a valued associate and I have no hesitation in recommending Annie as a competent trainer.'
Geoff Langston, Managing Director, Arizion
'Annie’s enthusiasm and professionalism made the Putting Confidence in your Service training sessions attended by the whole Moor Hall team enjoyable and fun whilst helping the team learn new skills and techniques in customer care. The objectives set for these sessions were met and indeed exceeded. I would happily recommend Annie and hope that we will be booking her again for further training.'
Claire Pearce - Corporate Business Manager - Moor Hall Conference Centre
‘We have set ourselves high standards for performance and pride ourselves on providing a unique brand of customer service. Annie has assisted us through her training to develop a first class customer service team, capable of delivering profitable customer satisfaction. In our case, the measure of the effectiveness of her training is demonstrated not only in the high level of ability of our staff, but also how highly she is regarded by the team. We would have no hesitation in recommending Mulady Solutions to our business partners and look forward to working with Annie again in the future ‘
Donavan Elliot – Contact Centre Manager
‘I can tell you that she is brilliant at training front-line and second-line customer service staff. She is extremely funny, fun and charismatic and delivers useful and relevant theory balanced with loads of rock-solid real-life experiences and a healthy dose of pragmatism that means she appeals to the jargon-weary as well as the training junkies.’
Sophie Patrikios – European Consumer Service Director - LEGO
‘The work you did has greatly assisted FCM in taking full advantage of our EXOR accreditation. The report you produced was an excellent appraisal and has proved to be invaluable. Once again many thanks and we very much look forward to working with Mulady Solutions again in the future.’
Francis Murray – Director - Fox Curtis Murray
‘I have attended a few training seminars but this was fun, proactive & interactive - excellent thanks a lot.’
‘Annie explained everything clearly and used good methods to help is remember such as RESCUE and FAB and SPIN etc.’
‘Annie is very funny, giving lots of examples and life experience which helps us understand the concepts that we learn more easily and keeping the class atmosphere alive.’
‘I found this course great as it was very interactive and everyone was always involved. Just the general structure of the 2 days was planned so well and I learnt so much.’
