Press Releases

Sep 2011

		Newsletter - What makes a good boss?
			A UK workplace survey of 3000 employees aged 16+ between September and December 2010, carried o...

May 2011

		Newsletter: Consistent Service is Critical
			As a customer, it is not my problem if you or your staff, are having a bad day. A recent event ...

Feb 2011

		Newsletter - Why complaints are opportunities
			The great British public are not the best complainers. We tend to go down the pub and moan at a...

Dec 2010

		Is cheap always cheerful?
			Should the service we experience as customers reflect the amount of money we are paying for the...

Jul 2010

		Newsletter - 10 common mistakes we make when we give feedback
			Effective feedback should enable the person receiving it to walk away understanding exactly what he ...

May 2010

		Newsletter - Presenting with Panache
			You are not alone if the thought of giving presentations scares you. Giving a presentation is worryi...

Jan 2010

		Newsletter - The Business of Chinese Whispers
			Nearly 5 years ago, Gallup reported an increase in the number of disengaged employees in the UK, a r...

Nov 2009

		Newsletter - Managing Generation X versus Generation Y
			There is no denying that what both our customers and employees expect of our organisations is contin...

Oct 2009

		Customer service training for Marlow businesses
			TWENTY-ONE businesses in Marlow have signed up to a scheme which commerce chiefs hope to make the to...

Sep 2009

		Newsletter - Are you floating your people's boat?
			Are we sometimes motivating with a ‘one size fits all’ approach, or do we take the time to actually ...

Aug 2009

		Business bosses' aim to re-market Marlow
			BUSINESS leaders are set to roll out what they say is a trailblazing scheme to make Marlow the best ...

May 2009

		Commerce chief: Credit crunch to strengthen traders
			BUSINESSES who escape the bite of the credit crunch this year should be able to “survive almost anyt...

		Newsletter - People, Processes or PC's?
			I was recently asked what made a good service experience, was it the people, the processes or the te...

Jan 2009

		Newsletter - Riding out the Storm
			Research over the years has continuously come up with the same top requirements from customers when ...

Dec 2008

		Newsletter - Hear me out
			How many times have you had to repeat yourself on the telephone, in a shop, restaurant or bar? <...

Oct 2008

		Article - Are outsourced contact centres destined to fail everywhere in the world?
			The people are there, the technology is set-up, the training has taken place you are ready to launch...

Sep 2008

		Newsletter - Getting to the root of your problems pays dividends
			A recent survey by the Office of Fair Trading revealed that problems with products and services cost...

Jul 2008

		Newsletter - Top tips for managing your time
			People often ask me about how they can manage their time more effectively. The whole time management...

May 2008

		Article - Money down the drain?
			There are many elements to making training stick and achieving a return on your investment and it be...

Mar 2008

		Article - Here we go again!
			The economic forecast is full of doom and gloom so will we learn from lessons in the past? Or simply...

Feb 2008

		Article - Get your head out of the sand!
			Excellent customer service is a crucial differentiator between businesses today, particularly when a...

Jan 2008

		Mulady Solutions continues to help businesses prosper
			Celebrating its first year of trading, Mulady Solutions has been helping companies develop and impro...

Dec 2007

		Newsletter - Is good customer service a leadership issue?
			It is often said that when it comes to good customer service in the UK, you have to take your chance...

Apr 2007

		Finding new ways to assess and build the customer relationship
			Launched in January 2007 and based in Marlow, Buckinghamshire, Mulady Solutions focuses on the devel...

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