Retain your customers and grow your business…..
2018 has been a turbulent year for many reasons and particularly challenging for businesses. 18% of Britons say they will move to another supplier after just one bad experience. The bar has been raised and whether you are a business-to-business or business-to- consumer organisation, to meet this increase in demand, the following all need to be in place:
The Mulady Solutions TEMPT strategy for business success…..
- Top Down – an ethos of service excellence needs to start from the top of the business in order for it to filter down to everyone in the organisation
- Engaged Staff – just 25% of employees feel actively engaged in their job
- Make it Easy – how easy is it to do business with you?
- Put Yourself in the Shoes of the Customer – first impressions count but the customer will remember as much how the interaction ended
- Transparency – unfair charges and hidden costs kill customer loyalty
Sometimes, we are so engrossed in what we are doing, we cannot see the wood for the trees and this is where an external partner can support you in ensuring that the all the elements are in place. Mulady Solutions has many years in-depth consultancy experience across a range of industry sectors, and an enviable track-record in delivering business building results.
We are offering a FREE 1hr business consultation to discuss your challenges together with solutions.
Contact Annie Mulady on 01628 475988 or firstname.lastname@example.org